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Orders are usually processed and shipped within 7–15 business days.

• In-stock items are typically shipped within 7 business days.
• Pre-order items are typically shipped within 15 business days.

We currently operate warehouses in the United States, Germany, and Japan. Orders from these countries will be shipped from the local warehouse first; otherwise, they will be shipped from our overseas warehouses.
If you are unsure whether your location is covered, please contact us at social@sub.tidouk.com before placing an order.

Delivery times vary depending on your location and the warehouse your order is shipped from.

• Orders shipped from our U.S. warehouse to U.S. addresses typically arrive within 7 business days.
• Most international orders are delivered within 20 business days.
• Shipping to Brazil, countries within Africa, and certain remote destinations may take up to 30 business days.

Please note that customs clearance times vary by country and may occasionally affect delivery times. Actual delivery dates are influenced by customs processing and carrier operations.

Yes. Tidouk ships to most countries and regions worldwide. Shipping costs and estimated delivery times are displayed at checkout. All orders over $10 enjoy free shipping; some remote or special regions may incur additional fees.

Yes. Once your order has been shipped, you will receive a confirmation email containing your tracking information.

If you need to modify or cancel an order, please contact us within 12 hours of placing your order. Once an order has entered processing or shipment, changes may no longer be possible.

No. You won't be responsible for customs duties or import taxes on your Tidouk order.However, in some cases, local customs authorities may ask you to pay these charges before your package can be delivered. If that happens, please send us proof of payment within 30 days of receiving your order.Once we verify the information, we'll reimburse the full amount to your account, usually via PayPal, within 15 days.

Please contact us at social@sub.tidouk.com with your order number, and our team will assist you as quickly as possible.

Yes. All Tidouk orders are shipped in discreet packaging to help protect your privacy.

Yes, we accept returns and exchanges for eligible items. To ensure a smooth process, please make sure your items meet the following criteria:

• Requests must be made within 7 days of delivery.

• Items must be unworn, unwashed, and in their original condition.

• Original packaging, tags, and hygiene liners must be intact.

Note: For hygiene and safety, intimate apparel that has been opened or tried on is non-returnable. Please check the specific product page for details.

Unless your item is damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.We recommend using a trackable shipping service, as we are unable to process refunds for returns that are lost in transit.

Please contact us within 7 days of delivery at social@sub.tidouk.com and include your order number along with photos of the issue. We'll review your request and work with you to find a suitable solution as quickly as possible.

If you need a return or exchange, please email our support team at social@sub.tidouk.com with your order number and a brief description of the issue. We're here to help and will do our best to get this sorted out for you as quickly as possible.

Most requests are reviewed within 7 business days after we receive the required information.Once your return is inspected and approved, the refund will be processed manually within 7 business days.

Currently, we accept PayPal. PayPal supports both credit and debit cards, so you can check out easily even without a PayPal account.We are working to add more payment options in the future.

Yes. All payments are processed through encrypted systems and trusted payment platforms to ensure your information is safe.

Payments may be declined for a variety of reasons, including insufficient funds, card restrictions, verification issues, or bank security checks. If this happens, please try another payment method or contact your payment provider.

Yes. We regularly offer seasonal promotions, limited-time sales, and exclusive subscriber discounts. Subscribe to our emails to stay updated on the latest deals.

At checkout, find the “Discount code” or “Gift card or discount code” box in the order summary. Enter your code and click “Apply”. Once applied successfully, your order total will update automatically.If you are shopping on mobile, tap “Show order summary” first, then enter your code in the discount code box.If your code does not work, please check that it is still valid and that your order meets the promotion requirements. If you still need help, feel free to contact us at social@sub.tidouk.com. We’ll do our very best to get it sorted out for you!

Unfortunately, discount codes cannot be applied to an order once it has been completed.

If you have any questions, feel free to reach out to us through the following channels:
● Email: social@sub.tidouk.com
● WhatsApp: https://wa.me/c/17252659572
● Instagram: tidouk.us
● X: Tidouk_

We recommend hand washing in cold water with a mild detergent and laying garments flat to air dry. Avoid bleach, tumble drying, and high heat whenever possible.

Hand washing is always recommended. If machine washing is necessary, use a lingerie wash bag and select a gentle cycle with cold water.

Following the care instructions, avoiding excessive heat, and storing your lingerie carefully can help preserve its fit, elasticity, and delicate fabrics over time.