Informativa sui rimborsi

Return & Refund Policy

I. Return Policy Overview

  • Last updated: August 3, 2026
  • Thank you for shopping with Tidouk ("we," "us," or "our")
  • We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return

II. Eligibility for Returns

Bras and other top-wear lingerie items are eligible for return/exchange under the following conditions: (Panties, thongs, and other intimate bottom wear are not returnable — see Section VI)
  • Items must be in brand new, unworn condition with no signs of use
  • All original tags, care labels, and hygiene seals/protective films intact and unremoved
  • No stains, odors, hair, makeup/perfume residue, or other contamination
  • All original packaging and accessories retained
You will also need your order number, purchase email, receipt, or other proof of purchase.
Items that have been used, worn, washed, damaged, or altered may not be eligible for a refund. Where permitted by law, we may reduce the refund amount to reflect any diminished value caused by handling beyond what is necessary to inspect the item.
Special Note for Lingerie & Underwear:
  • Please wear your own undergarments when trying on lingerie to avoid direct skin contact with the product
  • Please try on in a clean and dry environment, and avoid contact with cosmetics, perfumes, lotions, or other substances that may contaminate the product
  • Panties, thongs, and other intimate bottom wear cannot be returned once the packaging is opened or the hygiene seal is removed
  • For bra size exchanges, please request a return first and place a new order once the refund is processed

III. How to Request a Return

To request a return, please contact us at:
  • Email: social@tidouk.sub.com / info@tidouk.com
  • Phone: +17252659572
Please include your order number, the email address used to place the order, the item(s) you wish to return, and the reason for the return.
We normally respond to return requests within 2 business days.
Please do not send items back before receiving return instructions. Items returned without prior contact may experience processing delays or may be refused where permitted by applicable law.

IV. Return Address

After your return request is approved, we will provide return instructions and the applicable return address or return shipping label.
Return address:
  • 1635 Village Center Cir #250
  • Las Vegas, NV 89134
  • United States

V. Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it and contact us as soon as possible, preferably within 7 days of delivery, if:
  • Your item is defective
  • Your item was damaged during shipping
  • You received the wrong item
  • Your order is missing an item
Please provide your order number and clear photos or videos of the issue where possible.
If we confirm that the item is defective, damaged, incorrect, or missing, we will provide an appropriate remedy, which may include a replacement, repair, or refund. We will cover the reasonable return shipping cost for confirmed defective, damaged, or incorrect items.
This section does not limit any consumer rights that cannot be waived under applicable law.

VI. Non-Returnable Items

The following items are generally non-returnable:
  • Perishable goods
  • Custom-made or personalized products
  • Sealed personal-care or hygiene products that are not suitable for return after being unsealed for health or hygiene reasons
  • Hazardous materials, flammable liquids, or gases
  • Gift cards, except where required by applicable law
  • Panties, thongs, and other intimate bottom wear (cannot be returned once the packaging is opened or the hygiene seal is removed for health and hygiene reasons)
Sale or clearance items may be final sale only where this is clearly stated at the time of purchase and subject to any mandatory consumer rights that apply.
If you are unsure whether your item is eligible for return, please contact us before sending it back.

VII. Return Process

After your return request is approved:
  1. We will send you return instructions and, where applicable, a return shipping label.
  2. You should ship the item within 14 days after receiving the return instructions.
  3. Please keep your shipping receipt and tracking information.
  4. We will inspect the returned item after it arrives.
  5. We will notify you whether your refund has been approved or rejected.
  6. If approved, we will issue the refund to your original payment method.

VIII. Return Shipping Costs

  • For change-of-mind returns, customers are responsible for return shipping costs
  • If we provide a prepaid return shipping label for a change-of-mind return, the actual cost of the label may be deducted from your refund
  • For defective, damaged, or incorrect items confirmed by us, we will provide a prepaid return label and cover the reasonable return shipping cost

IX. Exchanges

  • We do not currently offer direct exchanges
  • The fastest way to receive a different item is to return the original item. Once the return is approved, we will issue a refund and you may place a new order for the replacement item
  • Any difference in price, shipping cost, tax, or promotional discount will apply to the new order

X. EU & EEA Customers

If your order is shipped to the European Union or European Economic Area, you generally have the right to cancel or return your order within 14 days after receiving the goods, without providing a reason.
For an order containing multiple items delivered separately, the 14-day period generally begins after you receive the last item.
To exercise this right, you may contact us by email at social@tidouk.sub.com / info@tidouk.com with a clear statement that you wish to cancel or withdraw from the order. You do not have to use a specific form.
After notifying us, you must send the goods back within 14 days.
For eligible EU/EEA returns:
  • We will refund the returned product price
  • We will refund the cost of the least expensive standard delivery option offered by us
  • Additional charges for expedited or premium delivery will not be refunded
  • You are responsible for direct return shipping costs unless the item is defective, damaged, incorrect, or we have agreed to pay the return cost
  • Where permitted by law, we may reduce the refund to reflect diminished value caused by handling beyond what is necessary to inspect the goods
We may withhold the refund until we receive the returned goods or you provide proof that the goods have been shipped back, whichever occurs first.
This right does not apply to goods excluded by applicable law, including certain personalized goods, perishable goods, or sealed goods that are not suitable for return for health or hygiene reasons after being unsealed.

XI. Refunds

  • For orders outside the EU/EEA, approved refunds will normally be issued within 5 business days after we receive and inspect the returned item
  • For EU/EEA orders, refunds will be issued within the time required by applicable law. We may withhold the refund as described in the EU/EEA section above
  • Refunds will be sent to the original payment method used for the purchase. We cannot change the payment method after the refund has been issued
  • Your bank, credit card company, or payment provider may need additional time to process and post the refund. This normally takes approximately 5–10 business days, depending on the payment provider
  • If more than 15 business days have passed since we approved your refund, please contact us at social@tidouk.sub.com / info@tidouk.com

XII. Taxes, Duties & Shipping Charges

  • Any sales tax or VAT collected by us will be refunded where required and applicable to the returned item
  • For eligible EU/EEA returns, the original standard delivery charge will be refunded as described above. Any additional charge for expedited delivery will not be refunded
  • Customs duties, import taxes, brokerage fees, and carrier charges paid directly to customs or the carrier may not be refundable by us. Customers should contact the relevant customs authority or carrier regarding those charges
  • If taxes or duties were collected by us at checkout, we will refund them where required and applicable under the relevant law

XIII. Order Cancellations

  • To request an order cancellation, please contact us at social@tidouk.sub.com / info@tidouk.com as soon as possible after placing your order
  • We cannot guarantee cancellation once an order has entered processing or shipment. If the order has already shipped, you may return it according to this policy

XIV. Contact Us

If you have any questions about this Return and Refund Policy, please contact us:
  • U.S. Address: 1635 Village Center Cir #250, Las Vegas NV 89134
  • Email: social@tidouk.sub.com / info@tidouk.com
  • Phone: +17252659572
  • Website: tidouk.com