Shipping policy

Shipping Policy

I. Processing Time

  • All orders are processed within 1–3 business days after payment confirmation
  • Orders are not processed or shipped on weekends and public holidays

II. Shipping Destinations

Countries/Regions covered:
  • United States, United Kingdom, France, Germany, Italy, Spain, Netherlands, Canada, Australia, New Zealand, Ireland, Belgium, Austria, Sweden, Denmark, Switzerland, Norway, Poland, Portugal, Japan, South Korea, Singapore
  • Other deliverable regions are subject to the checkout page display
Regions with no delivery or additional time required:
  • Remote areas, islands, military addresses, P.O. Boxes, overseas territories
  • United States: Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, APO/FPO addresses, and other remote areas may not be supported

III. Shipping Rates & Delivery Times

  • Free standard shipping on orders over $35 USD
  • For orders under $35 USD, shipping costs are calculated and displayed at checkout
Destination
Shipping Method
Estimated Delivery Time
United States
Standard Shipping
3–21 business days
United Kingdom
Standard Shipping
10–21 business days
France
Standard Shipping
10–21 business days
Germany
Standard Shipping
10–21 business days
Other International Regions
Standard Shipping
10–21 business days
* Delivery times are estimates and may vary due to uncontrollable factors such as customs clearance, local logistics delays, holidays, and weather.

IV. Customs, Duties & Taxes

  • For eligible international orders, customs duties, taxes, and import fees are borne by Tidouk, where supported by the shipping service
  • For orders where taxes are collected through our shipping service, customers do not need to pay additional fees upon delivery
  • Customs policies vary by country/region. Please contact customer service before placing an order if you have any questions

V. Order Tracking

  • After your order is shipped, you will receive a confirmation email with a tracking number
  • You can track your order status on our website or directly through the logistics company's website

VI. Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact customer service within 7 days after the estimated delivery date
  • We will coordinate with the logistics company to resolve the issue as soon as possible

VII. Contact Us

  • Email: social@sub.tidouk.com
  • Email: info@tidouk.com