FAQs
Size & Fit
How do I choose the right size?
We provide detailed Size Charts. We recommend measuring your bust, underbust, and other key areas and selecting the size that best matches your measurements.
What if I’m between two sizes?
If you’re between sizes, we suggest choosing the larger size for a more comfortable fit.
Can I get help if I’m unsure about my size?
Absolutely! Feel free to contact our customer support team — we’re happy to help you find the right size.
Contact email: contact@tidouk.com
Promotions & Customer Support
Does Tidouk offer promotions?
Yes! We regularly run holiday sales, limited-time offers, and exclusive discounts. Subscribe to our emails to stay updated on the latest deals.
How can I contact Tidouk customer support?
If you have any questions, feel free to reach out to us through the following channels:
● Email: contact@tidouk.com
● WhatsApp: https://wa.me/c/17252659572
● Instagram: tidoukofficial
● X: Tidouk_
We will respond to and resolve your inquiry within 24–72 hours.
Payment Methods
What payment methods do you accept?
Currently, we accept PayPal. PayPal supports both credit and debit cards, so you can check out easily even without a PayPal account.
We are working to add more payment options in the future.
Is payment secure?
Yes. All payments are processed through encrypted systems and trusted payment platforms to ensure your information is safe.
Product Care
How should I wash and care for my lingerie?
We recommend hand washing in cold water with a mild detergent and laying flat to air dry.
Avoid bleaching, tumble drying, and high heat to help extend the life of your garments.
Orders & Shipping
How long does it take to ship?
Orders are usually processed and shipped within 7–15 business days.
- In-stock items will be shipped within 7 business days.
- Pre-order items will be shipped within 15 business days.
How long does delivery take?
Standard delivery typically takes 10–20 business days, depending on your location.
Do you support international shipping?
Yes, Tidouk ships to most countries and regions worldwide. Shipping costs and estimated delivery times will be displayed at checkout. All orders over $10 enjoy free shipping; some remote or special regions may incur additional fees.
Where do you ship from?
We have warehouses in the USA, Germany, and Japan.
Orders from these countries will be shipped from the local warehouse first; otherwise, they will be shipped from our overseas warehouses.
If you are unsure whether your location is covered, please contact us at contact@tidouk.com before placing an order.
Can I track my order?
Yes. Once your order is shipped, you will receive a confirmation email containing a tracking link.
I haven’t received my package. What should I do?
Please send an email to contact@tidouk.com and our support team will assist you.
Is the packaging discreet?
Yes. All orders are shipped in discreet packaging to fully protect your privacy.
Returns & Exchanges
Do you accept returns or exchanges?
For hygiene and safety reasons, intimate apparel cannot be returned or exchanged. Please refer to the product page for details.
How can I request a return or exchange?
If there is a quality issue with your item, please contact us at contact@tidouk.com and provide your order number. We will assist you through the return or exchange process.